eMarket Solutions Knowledgebase

Processing Bounced Emails
When sending your email campaigns or autoresponders, you have the option of entering in a bounce email address. This email address is an email account that you need to create. Any bounced emails will go to that email address.

When you process bounced you specify the details for that email account.

The application will read each bounced email and, using a set of rules built into the application, will determine whether or not it's a soft bounce, a hard bounce or a non-recognized bounce.

A soft bounce is a temporary bounce such as "This user’s mailbox is full."

A hard bounce is a permanent bounce such as: "This email account does not exist."

If it's a soft bounce, the application will record the bounce but will take no action on the email address until it soft bounces 5 times. Once an email address has soft bounced 5 times, it is treated as a bounced email.

A hard bounce is processed as a bounced email right away.

A bounced email is never deleted, instead it is marked as "Bounced" and future emails will not be sent to this email address.

To process bounces you will need to first enter your bounce mail account details.

• Bounce Email Server Name: Mail server that your bounced emails are stored on

• Bounce Email User Name: User name of the account you are using for bounced emails. This can be either in the format ‘username’ or ‘username@domain.com’ depending on your host.

• Bounce Email Password: The password that is associated with the user name above.

• IMAP Email Account: Select this option if your bounce email server is an IMAP server. If it is not an IMAP server it will be a POP3 server.

• Use extra mail settings: You may need to set extra options to connect to an email account for bounce processing. If so add these below

• Extra Mail Settings: This will be hidden until the option above is selected. Add any options that may be needed to link to a bounce account here. E.g. /notls and /nossl

To have your bounce email settings set up permanently you can set them up in the mailing list settings.

Click “Next”

The next step for processing bounced emails is simply starting the bounce process. When this is completed you will be notified as to how many hard, soft and unknown bounced emails the application has found.